Sometimes it’s the simplest things we’ve learned that stay with us our entire lives. These life lessons are so ingrained in our behavior that we don’t even notice we are using them. It’s these same habits that we should step back far enough to notice. When we do, we can then stop the counterproductive ones and enhance the good ones. Heres a look at the good ones.
Make sure you always do your best. Maybe that should be changed to, “Always try your hardest”. Customers can tell when you’re not giving them your best effort and are only going through the motions. If they don’t get your full efforts, they won’t stick around. As a business planning company, we’re always careful to share the idea that business owners who put forth their best get a strong positive response in return. That’s true of any industry.
Always, always, always, tell the truth. Whether you threw a baseball through the neighbor’s window or just plain forgot to order that product for a longtime client, honesty is the best policy. In business, customers value honesty more than anything, and they’ll likely spread the word about your honest approach.
Keep it clean and keep cleaning up. It’s important for your business to have a bright personality. You only get one chance to make a first impression, so whether it’s your store, your office or your website’s homepage, make sure your business looks inviting, up-to-date and appealing. This applies to the process of business planning, too — keep things clean, clear and professional to make the best impression.
Be friendly and be generous. Let’s cover the last part first. Whether you’re at work in the shop or in the online world, an attitude of sharing towards business partners, customers and prospects will help you earn their trust and let them know you aren’t holding back. Make it a point to be generous, and you’ll get back more than you give.
Everybody like folks who smile, look people in the eye and are polite. The same rules apply in business. People want to do business with people they like, so be considerate, polite and friendly, whether it’s you or your employees. This is true regardless of company size or industry, whether you’re just now developing a major hotel business plan or welcoming new customers to your established bakery.