General Terms

The following Terms and Conditions govern your use of the Wise Logo Design website and the use of our services, and they are legally binding. It is advised to review these Terms before you choose to use our services. If you are in disagreement of the Terms and Conditions, please discontinue your use of the website and any of our services.

We reserve the right to alter these Terms and Conditions at any time. You are advised to read them from time to time to notice any changes. We will not be responsible for any problem or discrepancy caused by a change in the Terms and Conditions during the tenure of our professional relationship with you.

The ‘Client’ must be at least 18 years of age, agree to these Terms and Conditions and the Privacy Policy, and complete the online form. By choosing our services, you declare that you meet these eligibility requirements, that the information you provide in the ordering process is complete and accurate and, if you are ordering services on behalf of an entity, that you are authorize to bind that entity to these Terms and Conditions. ‘Wise Logo Design’ may accept or reject your order in its sole discretion.

In these Terms and Conditions, ‘Wise Logo Design,’ the ‘Wise Logo Design Team’ service, all related services, and all text, images, photographs, user interface, “look” and “feel”, data and other content included in it from time to time (including, without limitation, the selection, coordination and arrangement of such content) are referred to as the “Web Site”, “Service”, or “Services”. “We” refers to “Wise Logo Design” or “The Company.”

We gather information about the use of the Web Site by the visitors, to ensure the efficiency of our Web Site. This information helps us to run Analytics and determine which part of the Web Site engages more followers than the others, and also to improve the efficiency of those sections of the Web Site which do not receive many visits. All materials, such as images, photos, sketches, designs, icons, text, or any other content is part of the Web Site and the Company, unless noted otherwise.

The contents of the Web Site are intended to provide information for the visitor, and can only be used by the visitor for personal and non-commercial use. Any information or content downloaded by the Client does not transfer the legal rights, or copyrights, to the visitor or user. The user is prohibited from using the downloaded content as a publication, transmission, broadcast, distribution, or any duplication.

The client will be provided with the ‘Service’ according to the Packages chosen by the Customer as detailed on the ‘Web Site.’ The designs, according to the ‘Services,’ will be created through the following Design process:

• Requirement Gathering
• Design Concepts
• Selection of Design
• Revision
• Feedback

Delivery of Final Design

If the client has any design ideas or files, he/she is responsible for providing them during the requirement gathering process. If the client does not input any information or files, it will be implied that the design work relies on the input and creativity of our designers. The client is responsible for providing accurate and complete information. We are not responsible for any misinterpretation of the information caused due to inaccurate or incomplete information.

We are also liable to deny or overlook any design input or feedback by the client, if it does not comply with the work being done. The client agrees to respect the creative input of our designers, and agrees to work harmoniously with them.

User Input and Feedback

Any kind of input provided by the User or Visitor on the Web Site, in the form of comments, feedback, revision, suggestions, ideas, or any other form, become the property of the Company. We own all exclusive rights and titles to the input, and is not obligated to (i) Keep the input private; (ii) To compensate the User for any input; (iii) To provide a response to any of the input.

The Company has the right to use the User input and testimonials, and designs made for the Clients, on its Web Site. The Client is liable to provide timely response to us on receiving Design concepts or Project updates from us. He/she shall have 15 days to respond to each set of designs sent for review. If after 15 days the Client has failed to respond, the Project shall be deemed to be complete. Then, we shall have no further obligation to the Client, and they will be liable to pay all fees and expenses associated with the work performed by us.

User Communication

‘User communication’ refers to the correspondence between the User, or Visitor, and the Company or the Web Site, and is constituted when the User visits the Web Site, or communicates with the Company via call, email, or live chat. The Company will interact or communicate with the Client using the available mediums. The Client agrees that all agreements, notices, and other communication are equivalent to legal statements and are legally binding.

Copyrights and Trademarks

The content present on the Web Site, in the form of text, images, photos, icons, logo, graphic designs, software, and other media, is the property of the Company, and the presentation and compilation of the content is protected by International Copyright Laws.

The names and logos of our Clients, which are trademarked and copyrighted, are the property of those Clients and cannot be used to market or advertise any Third-party Product or Service.

User Accounts

The User, Visitor, or Client is solely responsible for the use of the Web Site, and the Company will, in no manner, be responsible for the consequence of any action which causes any harm to the Client or their Company. The Client is also responsible to protect their account, and keeping the credentials such as Username and Password safe. The Company is not responsible for any negative consequence which results from the abuse of the Client’s account due to the account being compromised.

Copyright Infringement

We do our best to protect the intellectual property, logos, designs, content, and other property, of our Clients. However, if the Client thinks that their Copyright has been infringed in any way, they must inform us promptly via the communication methods provided on our Web Site.

We respect the copyrights and intellectual property of all our Clients, Competitors, and others. If any visitor feels that their copyright has been infringed, they must inform us by sending us the Copyright agent, along with, (i) Electronic or physical signature of the person authorized by the Company who claims their Copyright is infringed; (ii) Details of the specific content which is claimed to be copied; (iii) Proof that the work has been copied, by showing the original work on a web site or print media, providing an ID if possible; (iv) The contact information of the authorized person; (v) Statement of the authorized person claiming that the duplication of the work in question was not authorized by the Company who owns the original work; (vi) Statement of the authorized person validating the information and claiming that the information provided is complete and accurate.

The Company will respond to the Copyright claim in a timely manner, using one of the communication methods provided by the authorized person.

Refund Policy

All refund requests will be fulfilled as per the following arrangement:

• If a request for a refund is made before the Initial concept delivery, you would be eligible for a Full Refund (less 10% service and processing fee).
• If a request for a refund is made within 48 hours after concept delivery, you would be eligible for a 25% refund (less 10% service & processing fee).
• No refund request will be entertained after 48 hours of your initial design delivery, however since we believe in 100% customer satisfaction you’re encouraged to contact us in case of any concern.
• Please be advised that in case of no response, feedback or correspondence from the client/customer (excluding any emergency, demise or intimation) for 14 days, the associated project would be halted outright and the files would be retained in the archive folder. In order to re-commence the process, the client/ customer is liable to pay the re-registration of $150.

All refund requests should be communicated to the support department at [email protected]. Based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis. How to claim your refund To assure your refund request is approved, please make sure you meet the following requirements:

Claim your refund specifying your concern by contacting us via any of the following three ways:

• Call 1-800-496-1056
• Click Live chat to start to chat now
• Email [email protected]

We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department.

After the refund, your design rights would be obtained by Wise Logo Design and you would not be able to display any version of the design sent by the company. Let us also specify that:

Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership interest in or to the same.

Working in collaboration with the Government Copyright Agencies Wise Logo Design would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future.

If you have any questions or concerns about our Refund Policy, please contact us at [email protected].

Revision Policy

According to the Package selected by the Client, you are entitled to ask for revisions on the design work, the number of which is determined by the type of product selected. There will be no additional charge for the Revisions, provided that they are within the bounds of the package. The Company is liable to provide a reasonable turnaround from the revision request.

Delivery Policy

For every Client, the order is confirmed once the Client provides all the details and particulars, and makes the payment specified on the Payment page, using the Payment methods provided. Once the design work is started, we work on the given timeline and ensure delivery of the products on the given deadline, sometimes even earlier.

During the design phase, the design concepts, logos, and all design material will be shared with the User using email, a private Web address, or the Account Area which the Client has on our Web Site. The Client is informed of the delivery via e-mail. Any Revision proposed after the delivery of the final designs will be ignored and considered void, and the Company will not be responsible for responding or acting on them.

Responsibilities of the User or Client

It is the responsibility of the User, Visitor, or Client, to review these Terms and Conditions, Privacy Policy, and all other policies, to understand the manner in which they may communicate or do business with the Company. The Company may change or amend any section of these Terms, Privacy Policy, and any other Policies, as we deem fit. If any of these sections are made null or void due to any reason, it will be enforced in letter.

Communication Methods

The Users, Visitors, or Clients may reach the Company for any inquiries or any point in the design phase up till delivery, through one of the following methods:

1. Email
2. Live Chat
3. Phone

Apart from these methods, any other method is invalid.

Work Timings

Our office hours are 8:00am to 5:00pm from Monday-Friday. We remain closed on the weekend. We reserve U.S. Federal holidays. Any query received to us on the aforementioned dates with be dealt with on the following working day.